Shipping policy

Last updated: October 12th 2026

All US orders ship from our warehouse in Texas. Standard shipping is free on orders of $40 or more.

In Australia or New Zealand? Shop our Australian store at pepprbeauty.com.au.

Processing time

Orders are packed and dispatched from Texas within 1–2 business days.

• Orders placed before 12pm CT on a business day usually ship the same day.
• Orders placed after the cut-off, on weekends or on US federal holidays ship the next business day.
• During sales and launches, please allow an extra 1–2 business days.

You'll get a confirmation email when you order, and a shipping email with your tracking link once it's on its way.

Shipping costs and delivery times

All prices are in USD. Delivery times count from the day your order ships, not the day it's placed.

Service	Cost	Delivery time after dispatch
Standard	$6.00 — free on orders $40+	3–7 business days
Express	$10.00	1–3 business days

The free shipping threshold is based on your order total after discounts. Delivery times are estimates and can stretch during peak periods, bad weather or carrier delays. Alaska, Hawaii and military addresses can take longer.

Tracking

Every order is tracked. Your tracking link is emailed to you once your order ships. Tracking can take up to 24 hours to update.

Changes and cancellations

Need to change your address or your order? Email us at support@pepprbeauty.com as soon as possible with your order number. While we cannot guarantee an order change, we'll do our best to update it before it's packed, but once an order has shipped we can't change or cancel it.

Incorrect addresses

Please double-check your shipping details at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipping. Reshipping costs are the customer's responsibility.

Lost, delayed or stolen packages

If your tracking hasn't moved for 5 business days, or your package hasn't arrived within the delivery estimate, email us and we'll chase it with the carrier.

• If the carrier confirms your package is lost in transit, we'll send a replacement or give you a refund.
• If tracking shows your package as delivered but you can't find it, please check with neighbors, your building's mailroom and your local post office first, then contact us within 7 days of the delivery date. We'll file a claim with the carrier and work through it with you.

We can't be responsible for packages delivered to an incorrect address entered at checkout.

Damaged in transit

If your order arrives damaged, email us within 14 days of delivery with your order number and photos of the package and product. See our Returns & Refunds policy for how we sort it out.

Questions

Email support@pepprbeauty.com.au. We reply within 1–2 business days (Monday to Friday).

Returns, exchanges & refunds policy

Last updated: October 12, 2026

This policy covers orders placed on pepprbeauty.com and shipped within the United States. Every return, exchange or claim must be requested through our Return Request Form and approved by us before anything is sent back. This policy doesn't affect any rights you have under the laws of your state.

At a glance

Situation	Report within	Condition	Outcome	Return shipping
Change of mind	14 days of delivery	Unopened, unused, seal intact	Refund, store credit or exchange	Paid by you
Damaged in transit, wrong or missing item	7 days of delivery	Photos or video of package and product	Replacement, or refund if unavailable
Faulty product	7 days of delivery	Photos and video showing the fault	Replacement or exchange after assessment or refund if replacement unavailable

How to request a return or claim

1. Email our support team (support@pepprbeauty.com.au) within the window above. You'll need your order number, the email used at checkout, the item, the reason, and any required photos or video.
2. We'll review your request within 1–2 business days. If approved, we'll email you a return authorization (RA) number and the return address.
3. Ship the item within 7 days of approval, packed securely, with your RA number inside the package. Approvals expire after 7 days.
4. Returns sent without approval, without an RA number, or to the wrong address may be refused and won't be refunded.

Change-of-mind returns

You can return a product within 14 days of delivery if it is:

• unopened, unused and unswatched
• in its original packaging, with the seal intact
• bought directly from pepprbeauty.com

For hygiene reasons, opened, swatched or used products can't be returned for change of mind. There are no exceptions.

• Return shipping is paid by you. Please use a tracked service — we aren't responsible for returns lost or damaged on the way back to us.
• Original shipping costs aren't refunded.
• Refunds cover the amount you paid for the item, after any discounts.
• Final sale (not returnable for change of mind): sale items, gift cards, free gifts, samples, and bundles or sets with any item opened.

Exchanges

Unopened products can be exchanged once per order for another shade or product within 14 days of delivery. Return shipping is paid by you. We'll ship your new item once your return arrives and passes inspection. [Shipping on the new item: free standard shipping OR charged at the standard rate — confirm.]

If the new item costs more, we'll send you a link to pay the difference. If it costs less, we'll refund the difference. Faulty items are exchanged at no cost — see below.

Damaged, incorrect or missing items

Report these within 7 days of delivery through the Return Request Form, with:

• photos of the outer package and shipping label
• photos or video of the damaged, incorrect or missing item, with its packaging

We recommend filming as you open your parcel. Claims without photos or video can't be approved. We check every claim against our warehouse packing records.

Faulty items

Report a faulty product within 7 days of delivery through the Return Request Form, with:

• photos and a short video clearly showing the fault
• a photo of the product's packaging and the shade name

Once we've confirmed the fault, we'll replace or exchange the item for the same product or another shade, at no cost to you. If a replacement isn't available, we'll refund the item. We decide the remedy after reviewing your claim, and offer one replacement per item.

If we need the item back to inspect it, we'll email you a prepaid return label. Your replacement or refund is issued once it arrives.

What isn't a fault

• a shade, finish or wear time that isn't what you hoped for once opened
• a product that has been used up or is near empty from ongoing use
• damage from misuse or storage, such as leaving it in a hot car, in direct sun, or with the cap off
• normal changes after a product has been open for a long period
• a small amount of ink around the collar of the applicator on first opening, caused by movement in transit

If you have a reaction to a product, stop using it and contact us with your order number and details. We review these case by case. We always recommend a patch test before first use.

Inspection

Every return is inspected when it arrives. We won't refund items that are opened, used, damaged, incomplete, or not the item we sent. We'll let you know and can send them back at your cost. Items not claimed within 30 days of our email are disposed of.

Refunds

• Approved refunds are processed within 5 business days of your return passing inspection, to your original payment method. Your bank may take a further 5–10 business days to show it.
• Orders paid with Shop Pay Installments, Afterpay, Klarna or similar are refunded through that provider.
• Store credit is issued by email as a gift card code.
• If a change-of-mind return takes your order below a promotion's threshold, such as free shipping or a bundle discount, your refund is adjusted to reflect the price or shipping you would otherwise have paid.
• Free gifts that came with your order must be returned with it, or their value is deducted from your refund. This doesn't apply to faulty items.

Chargebacks

Please contact us before opening a dispute with your bank or card provider — most issues are sorted faster directly. If a chargeback is filed, we'll provide your order details, delivery tracking and our messages with you to the card provider, and any open return or claim is paused until the dispute is resolved. An order refunded through a chargeback can't also be refunded or replaced by us.

Bought from a retailer?

If you bought Peppr from a retailer, please contact them for returns. Their policy applies.

Policy abuse

We handle genuine issues quickly and fairly. We may decline a return or claim, limit future returns, or refuse future orders where we reasonably suspect misuse of this policy — for example, repeated claims, claims without evidence, or returning items that aren't the ones we sent.

Changes to this policy

We may update this policy at any time. The version posted when you placed your order applies.

Questions

Email support@pepprbeauty.com.au. We reply within 1–2 business days (Monday to Friday).

Peppr Beauty LLC · Texas